Privacy Policy - Flat Clearance

At Flat Clearance, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing or using our services, you agree to the terms of this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Data: This includes information such as your name, email address, phone number, and mailing address.
Transactional Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect in the following ways:

To Provide Services: To deliver the services you have requested, including managing your account and fulfilling orders.
To Improve Our Services: To understand how our services are used, allowing us to improve our offerings.
To Communicate with You: To send you updates, newsletters, marketing materials, and other communications.
For Security Purposes: To protect against unauthorized access, data breaches, and other security threats.
Compliance: To comply with legal obligations and enforce our policies.

3. Legal Basis for Processing

Under applicable data protection laws, Flat Clearance relies on the following legal bases to process your personal data:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal Obligation: Processing is necessary for us to comply with the law.
Legitimate Interests: Processing is necessary for our legitimate interests, provided your rights do not override those interests.

4. Sharing Your Information

We may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Protection of Rights: We may share your information to protect our rights, privacy, safety, or property.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Data is encrypted in transit and at rest.
Access Controls: Access to personal data is restricted to authorized personnel only.
Regular Audits: We conduct regular security assessments to identify and mitigate vulnerabilities.
Employee Training: Our staff are trained on data protection and privacy best practices.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: You have the right to request access to your personal data.
Rectification: You can request that we correct any inaccurate or incomplete data.
Erasure: You may request the deletion of your personal data under certain circumstances.
Restriction: You can request the restriction of processing your personal data.
Data Portability: You have the right to receive your personal data in a structured, commonly used format.
Objection: You may object to the processing of your personal data for certain purposes.

To exercise these rights, please contact us through the appropriate channels.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can control the use of cookies through your browser settings.

Essential Cookies: Necessary for the operation of our website.
Performance Cookies: Help us understand how visitors interact with our website.
Functional Cookies: Enable enhanced functionality and personalization.
Advertising Cookies: Used to deliver relevant advertisements to you.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which Flat Clearance operates, without regard to its conflict of law provisions.

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with relevant laws and regulations.